Point of sale
Fast, reliable POS for retail and hospitality — stock, receipts, M-Pesa and card payments, and end-of-day reports that make sense.
Solution 04 of 07
Customer CRM — SMS, email, WhatsApp
Every customer conversation in one place, with SMS, email and WhatsApp campaigns and follow-ups sent from the same contact record.
At a glance
- One record per customer
- SMS campaigns
- WhatsApp Business
- Sales pipeline
- Automations
Works on its own, or shares one customer, stock and payments record with our other systems.
What's included
Everything it takes to run it properly.
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One record per customer
Calls, messages, purchases, notes and tasks for each customer, visible to everyone on your team who needs them.
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SMS campaigns
Bulk and personalised SMS under your own sender name, with delivery reports and opt-out handling.
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WhatsApp Business
Message templates, two-way conversations and broadcasts through the official WhatsApp Business Platform.
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Email
Newsletters and automatic emails, with open and click tracking.
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Sales pipeline
Track leads and deals by stage, assign follow-ups and see what is likely to close this month.
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Automations
Payment reminders, appointment confirmations, birthday messages and win-back campaigns that run on their own.
Who it's for
Built for teams like yours.
Every installation is set up around how your business works — your products, your branches, your approval steps — not a generic template.
- Retail and e-commerce
- SACCOs and microfinance
- Schools and colleges
- Clinics
- Real estate agents
- Service businesses
How we deliver
From first call to live system, without the surprises.
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Discover
We visit, watch how work actually happens, and agree on what "done" looks like before anything is built.
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Design
A written scope, a fixed quote and a timeline you can hold us to. No change goes in without your sign-off.
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Build & deploy
Installed, tested on your real data, and your team trained on site before we switch anything over.
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Support
Monitoring, updates and a support line that answers. You own your data and your system, always.
Questions
Customer CRM: common questions.
Something else? Ask us directly and an engineer will reply.
Can we send SMS under our business name?
Yes. We help you register a sender ID with the mobile networks, so your messages arrive under your business name instead of a number.
Is the WhatsApp messaging official?
Yes. We use the official WhatsApp Business Platform, which keeps your number in good standing and supports templates and broadcasts.
Can it connect to our POS or accounts?
Yes. Purchases and payments can flow in automatically, so your campaigns can follow what customers actually buy.
Let's see if customer crm fits.
Book a demo or a site visit. We reply within one working day.